Please include your order ID when you make your inquiry. Please also note that contacting us may delay your orders as we work with you to make any needed changes.
We aim to respond to all inquiries within 48 hours (in case of a holiday, it will be postponed). If you have not received a response from us, feel free to send us a follow up message.
Group buy fulfillment estimates are subject to change. Your product(s) may experience delays in production (the developer moved the release date) and fulfillment. By participating in a group buy, you accept that there may be delivering delays on your order.
Should major delays, events, or changes be made, we will do our best to contact you and provide appropriate support regarding such situations.
For many products, there isn't enough interest in the community to meet the Group Buy a second time for a second round of orders. While we don't know if certain products will ever come back, feel free to discuss the product in our community to help drum up more interest- hopefully, we'll see a second round happen from that!
If your product defective, please contact us as soon as possible. Include as much detail as possible, and images. We will assess your situation and determine a resolution on a case by case basis.
We will do our best to make sure you get products that function as described. However, please understand that We are just resellers, not developers. Therefore, we are unable to add the function you want. Hope you understand and sympathize!
We accept exchanges on undownloaded, inactive, unrepairable, or undelivered products within 30 days after the order is made. Please contact us if you would like to initiate an exchange. We allow to exchange 1 or 2 times only, do not support anyone who buys one and wants to exchange 10 products.
Please note that we are not responsible for any costs incurred for your exchange. You must pay the difference if any.
Please note that group buy orders are subject to our group buy policies; group buy orders cannot be cancelled once the group buy is over. If you would like to cancel an ongoing group buy order, please contact us.