meet the team

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Technical Support

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John Farahi
Marketing Director

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We working form:

  • Monday to Friday
  • 8AM to 6PM (GMT+8 Singapore)

For support on your order, contact us through:

For support on your order, contact us through:

Please include your order ID when you make your inquiry. Please also note that contacting us may delay your orders as we work with you to make any needed changes.

We aim to respond to all inquiries within 48 hours (in case of a holiday, it will be postponed). If you have not received a response from us, feel free to send us a follow up message.

After place Order, you can get download link at:

With Instant Deliver products, you will be automatically accessed from 5p to 24 hours

With Group Buy products, please read How Does Group Buy Work ?

Group buy fulfillment estimates are subject to change. Your product(s) may experience delays in production (the developer moved the release date) and fulfillment. By participating in a group buy, you accept that there may be delivering delays on your order.

Should major delays, events, or changes be made, we will do our best to contact you and provide appropriate support regarding such situations.

All information is for reference purposes only and may not be representative of the final product. Information may also be unavailable for product variants.

To avoid risk, we do not provide an API for any product. In case the product can provide an API, we will specify the information.

Yes, right. Some of our products has trial version. You can try it out from just $1 per day.

The purpose of trial plan (1 day) is for you to experience our system before sign-up for a subscription. It includes all the features of the plan you choose when you sign up.

Note: For trial plan, there is no refund available.

“Cancelled” is an automatic status change from “Pending Payment”. Don't worry. Our staff will check your order and complete it later.

Tools are bought from original official site. After legally complete purchase we share access details with members. Original price value very high. This way you will get it for cheaper.

Depending on the product you have purchased, we will provide either a Browser version or an Application.

  • For Browser, it works directly in your browser.
  • For Application, you need to install the Henull app for it to work properly (remember to use Chrome). We don't support mobile yet. You'll have to use Henull app on your laptop.

You can see more here or feel free to contact us if you need further information.


  • Ensure your browser is updated to the latest version.
  • A device running Windows 10 or higher for Pc/laptop.
  • The application works properly only on the Chrome browser.
  • To avoid risk, we do not support connecting any of your social media, store accounts, etc. to any of our products.

For many products, there isn't enough interest in the community to meet the Group Buy a second time for a second round of orders. While we don't know if certain products will ever come back, feel free to discuss the product in our community to help drum up more interest- hopefully, we'll see a second round happen from that!

If you have an unfulfilled, pending order, we can help you make changes to your order. Please note that order changes may be subject to processing fees if a refund is issued.

If your product defective, please contact us as soon as possible. Include as much detail as possible, and images. We will assess your situation and determine a resolution on a case by case basis.

We will do our best to make sure you get products that function as described. However, please understand that We are just resellers, not developers. Therefore, we are unable to add the function you want. Hope you understand and sympathize!

We accept exchanges on undownloaded, inactive, unrepairable, or undelivered products within 30 days after the order is made. Please contact us if you would like to initiate an exchange. We allow to exchange 1 or 2 times only, do not support anyone who buys one and wants to exchange 10 products.

Please note that we are not responsible for any costs incurred for your exchange. You must pay the difference if any.

We do not accept returns for the following products:

  • You don’t like it after you’ve downloaded it
  • The item did not meet your expectations
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)

Please note that group buy orders are subject to our group buy policies; group buy orders cannot be cancelled once the group buy is over. If you would like to cancel an ongoing group buy order, please contact us.

For Browser version, these tools are working efficiently on all operating systems such as Windows, Mac, Linux and work on smartphones, tablets and Chromebooks.
For Application version, these tools are working efficiently on all operating systems such as Windows, Mac and Linux.


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