Juphy provides Outstanding Customer Service on Social Media. Streamline all your social chats and support requests in a single shared inbox. An easy way to manage all social media interactions. Reduce response time by managing all-in-one place.
What is Juphy?
Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms.
- Social Inbox
Real-time comment, direct message, Ads Comments and keyword tracking for Facebook, Instagram, Twitter, YouTube and more.
- Track Mobile App Reviews
This tool automatically gather your app reviews in one inbox.
Connect your Gmail accounts and manage multiple emails in one place.
- Google My Business Reviews
Easily track and reply all incoming Google My Business reviews, you can connect unlimited account to manage all in one place.
Get your customer support success rates, social engagement numbers, sentiment analysis.
Set rules, automatically classify incoming customer messages.
Search by customer name, any keyword in all received messages.
Export your filtered data by date range automatically.
- Team Collaboration
Chat with your teammembers on incoming customer messages.
You’ll be notified for every new message.
- Canned Response
Speed up your replies with ready-to-use response templates.
If you’re an Agency or Call Center, manage your clients in seperated workspaces.
Why should you use Juphy?
Workspace cover your team, authenticated communication channels, reports. You can create unlimited workspaces but every workspace is like different accounts. In general, agencies or call centers are using multiple workspaces to manage their clients seperately. If you’re a single brand or personal business you do not need to create another workspace.
What are the benifits of using Juphy?
An Easy Way to Manage Social Media Interactions
Quickly respond to all your social media messages, comments, mentions and reviews in a single inbox.
- Facebook Ads Comments
- Instagram Ads Comments
- Instagram Direct Messages
- Reply to Facebook comments privately
- Like & Reply to Comments & DM’s
- Get notified for every Instagram mention
- Google My Business Reviews
- Keyword listening on Twitter & More!
Collaborate with Your Team on Incoming Messages
Collaborate on social media conversations and support requests in real-time! Provide faster service without worrying about missing a message.
- Gather Agency, Call Centre and Support Teams in one place
- Start internal conversations with your team on tickets
- Assign tickets to your team members
- Measure Team Performance
- Never Miss Important Queries
- Increase Speed of Response
Personalize Tickets Based on Your Own Needs
Categorize, prioritize and organize support requests effectively with automated or manual tickets.
- Deliver customer satisfaction
- Create Automation Rules
- Receive Performance Reports
- Never Miss an Urgent Inquiry
- Save Time, Boost Productivity
- Create Canned Responses for F.A.Q’s
Frequently Asked Questions
Where do you backup your data?
- All our data is securely stored in the Netherlands. Our web-server providers are DigitalOcean Inc. and MongoDB, Inc. You can find further information about this under the security tab on Juphy’s website.
Can I give permission to a user?
- Yes. You can set permissions for a user by adding them as a “Moderator”. Moderators can only access the channels and team members that you select.
With the drastic increase in the number of consumers that want to be served online, social media engagement has become tasking and time-consuming. Thankfully, digital innovation has provided a solution — a social inbox. It’s easy to manage multiple businesses in separate workspaces within the same Juphy account. The team is responsive and new features are being added regularly. There are so many things to like! I recommend you buy now at our Juphy group buy to get the best tool and many other great deals waiting for you. I hope that you will find this article useful. Thanks for reading!